Privacy Policy

Meta Work Academy

Pulse LTD brings technology to businesses, consumers, and society in a way that makes amazing experiences possible but doesn’t come at the expense of your privacy or security. We believe in innovation and performance that supports your privacy rights and we create technology designed with those rights in mind.

This Privacy Notice describes how we use your personal information and respect your privacy rights.

In particular, this Privacy Notice explains how our products, services and, technologies use your personal information. It applies to our use of personal information across our websites, products, online services, software, apps, tools, and other services and functionality we provide, both online and offline.

This policy is effective as of July 23, 2022, Updated January 1, 2023

This Privacy Policy statement is made by Pulse LTD, consisting of all the entities listed here (collectively, “Pulse”, "Meta Work Academy", "we", "us" or "our").

This Privacy Policy applies to the information and data that we collect when you use our website or our products and services.


This policy applies to

  • Customers
  • Users of our products and services

The purpose of this Privacy Policy is to let you know how we collect, use, store, share, retain, transfer and process your Personal Information. This policy also describes your choices and rights with respect to your Personal Information and how to exercise those rights. “Personal Information” is any information relating to an identified or identifiable individual.

We may amend this policy from time to time. We encourage you to review this policy periodically, as changes will be posted on this page. If we make any material changes to this policy we will provide a prominent notice. If you do not agree with this policy, you should not use our website, products or services.

This Policy covers:

Part I – What Personal Information We Collect and How We Collect
It This part deals with how we collect and use information about users of our products and services

Part II – Information that Meta Work Academy processes on your behalf
This part deals with how we handle data that you entrust to us when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.

Part III – General
This part deals with topics that are relevant to both Parts I and II, and other general topics such as our security commitments and how we will inform you when we change this Privacy Policy.

Part I: What Personal Information We Collect and How We Collect It

We collect various types of information depending on how you interact with us and what products or services you use.

Personal Information you provide to us

If you fill out a form on our website that requires contact information such as signing up for Meta Work Academy, answering a survey or form or submitting a request for support, we will collect and process that information to provide you with the communication, products or services.

i. Account signup : When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name, language and country or region to complete the account signup process. You'll also be required to choose a unique password for accessing the created account. You may also provide us with more information such as your photo, workplace and time zone.

ii. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) participate in contests or respond to surveys, or (iii) submit a form to request customer support.

Personal Information collected when you visit our website

When you use our services, we may automatically collect Personal Information such as IP address, user - agent information (which is automatically sent by your web browser and may include device type) and information collected by cookies and other similar technologies. Our cookie policy can be found

Information that we collect automatically

i. Information from browsers, devices and servers : When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about our users.

ii. Information from cookies and tracking technologies : We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify users, track navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites for non-essential or intrusive tracking. You can learn more about the cookies used on our websites at https://metasalesacademy/cookies. We also use first-party Local Storage Objects (LSOs) such as HTML5 to store content information and preferences to provide certain features.

iii. Information from application logs and mobile analytics : We collect information about your use of our products, services and mobile applications from application logs and usage analytics tools, and use it to understand how your use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

Iv. Interactions with Meta Work Academy : We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our customer support professionals, for improving our interactions with you and other customers.

Personal Information collected when you use our products or services

When you use our products and services, we collect other types of Personal Information. These types of Personal Information include:

  • IP Address
  • Name
  • Email Address
  • Language
  • Region
  • Organization, store, or workplace
  • Profile Photo

Unless otherwise noted in this policy, we act as the “processor” of personal data that we collect and process. Meta Platforms, Inc. is the “controller”.

How We Use Your Information

Purposes for using information

In addition to the purposes mentioned above, we may use your information for the following purposes:

  • To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
  • To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
  • To ask you to participate in surveys, or to solicit feedback on our products and services;
  • To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data;
  • To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
  • To provide customer support, and to analyze and improve our interactions with customers;
  • To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Pulse, our users, our customers and the public;
  • To update, expand and analyze our records, identify new users and customers, and provide products and services that may be of interest to you;
  • To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
  • To monitor and improve campaigns and make suggestions relevant to the user.
The Legal basis for collecting and using information

Legal processing bases applicable to Pulse : If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Pulse or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

Withdrawal of consent : Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

Legitimate interests notice : Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

Your choice in information use

Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and related emails.

Disable cookies : You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

Optional information : You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

Who we share your information with

All Pulse group entities listed here have access to the information covered in Part I. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent contractors : Employees and independent contractors of relevant Pulse group entities have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Pulse entities to follow this Privacy Policy for personal information that we share with them.

Third-party service providers : We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, including support help desk and analytics providers. These service providers are authorized to use your personal information only as necessary to provide these services to us.

Your rights with respect to information we hold about you

If you are in the European Economic Area (EEA), you have the following rights with respect to information that Meta Work Academy holds about you. We undertake to provide you the same rights no matter where you choose to live.

Right to access : You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared

Right to rectification : You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.

Right to erasure : You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

Right to restriction of processing : You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability : You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

Right to object : You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

Right to complain : You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

Retention of information

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Part II – Information that Meta Work Academy processes on your behalf

Information entrusted to Pulse and purpose

Information provided in connection with services : You may entrust information that you or your organization (“you”) control, to in connection with use of our services or for requesting technical support for our products. The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.

Information from mobile devices: When you elect to allow it, some of our mobile applications have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).

Push notifications: If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

Who we share service data with

Pulse and third party sub-processors : In order to provide services and technical support for our products, the contracting entity within Pulse may engage with other group entities and third parties.

Employees and independent contractors : We may provide access to your data to our employees and individuals who are independent contractors of Pulse entities involved in providing the services (collectively our “employees”) so that they can identify, analyze and resolve errors. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within Pulse.

Collaborators and other users : Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you comment on an article, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.

Retention of information

We hold the data in your account as long as you choose to use Meta Work Academy. Once you terminate your user account, or Meta decides to your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.

Part III – General

Children’s personal information

Our products and services are not directed to individuals under 16. Meta Work Academy does not knowingly collect personal information from children who are under 16 years of age for its own purposes. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to with the details, and we will take the necessary steps to delete the information we hold about that child.

How secure is your information

At Pulse, we take data security very seriously. That's why we have received certifications for industry standards mentioned here. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at or call +1 (800) 570-0482

Our security measures include, but are not limited to, the following:

  • Personal data is encrypted during transmission.
  • Personal information is encrypted at rest at our data centers.
  • Employees are given access to users’ personal information only on a “need to know” basis.
  • All employees are required to receive training on information security.
  • All employees with access to personal information are subject to background checks.
  • All employees with access to personal information are required to sign a binding confidentiality agreement.
  • Before sharing personal information with our vendors, we make sure they have implemented security procedures to protect your data. Our vendors and partners are not permitted to use or share your information for any purpose other than to provide the services for which they have been contracted.
Information About Us

Meta Work Academy by
Pulse LTD
12628 Chillicothe Rd,
Unit J
Chesterland, OH 44026
United States of America or call +1 (800) 570-0482

Data Protection Officer

We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Global Data Protection Officer by sending an email to or call +1 (800) 570-0482.
or by writing to: Data Protection Officer,

Americas and Asia Pacific Representative

Data Protection Officer
12628 Chillicothe Rd,
Unit J
Chesterland, OH 44026

EU Representative

Osano International Compliance Services Limited
3 Dublin Landings
North Wall Quay
Dublin 1

UK Representative

Osano UK Compliance LTD
42-46 Fountain Street
BT1 - 5EF

Locations and international transfers

We share your personal information and service data within Meta Work Academy and with third parties engaged by Pulse for the purposes described above. By accessing or using our products and services or otherwise providing personal information or service data to us, you understand that the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where Pulse operates. Such transfers are subject to appropriate data protection agreements such as a group company agreement that is based on EU Commission’s Model Contractual Clauses for data processing activities to which GDPR applies. We also make sure that appropriate supplementary technical and organizations measures are in place whenever we transfer your information to countries outside the EEA

You can write to for obtaining a copy of the agreements on the basis of which we transfer your data within Pulse and with the third parties engaged by us.